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Whether you are three days into a trial or three years in, the same small team answers. Write in your own words. There is no ticket form to decode.
- hello@loyalisto.com
- Reply time
- Within 24 hours
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Every answer can be linked to on its own, so you can send someone straight to it.
Signing up drops you into the setup wizard. Pick a programme type, stamp card, points or one of the others, set what the reward is, and the programme is live. A QR code is generated for your counter at the same time.
They scan your QR code with the phone camera. That opens your branded join page, and the card goes straight into Apple Wallet or Google Wallet. There is no app to download.
Your staff open the Loyalisto scanner on their phone, scan the customer's card from their wallet, and tap Add stamp. On a points programme they enter the purchase amount instead. The customer's card updates straight away.
Yes. Go to Programs, open the programme, then Design card. Saved changes reach every existing customer's wallet card within a few minutes. Nobody has to rejoin.
Campaigns, then New campaign. Write the message, pick who gets it, and send. It arrives on the customer's wallet card, and every plan includes a monthly allowance of those messages: the pricing page lists how many. From the plan up you can also leave campaigns running on their own, for customers who are close to a reward, have a birthday coming, or have not been in for a while.
Every plan runs the same wallet cards and the same staff scanner. What changes is how much of it you get, and which extras are switched on.
- Starter, $250 a month: 500 enrolled customers, 1 rewards programme, 1 business location.
- Growth, $500 a month: 1,500 enrolled customers, Up to 3 rewards programmes, 1 business location.
- Managed, $750 a month: 3,000 enrolled customers, Up to 5 rewards programmes, 1 business location.
Data is held in the EU, marketing messages need an opt-in, and every consent change is logged. Customers can see their data, change their preferences or ask for deletion from the preference page linked on their card. The GDPR page lists the measures, and the privacy policy covers what we collect.
Yes, from the Growth plan up. There is no screen for it in Settings: write to hello@loyalisto.com with the address you want, and we send you back the DNS record to add.
Not on Loyalisto yet?
See your own card before you pay. No card details to look, and you can ask us anything while you are in it.
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