Terms of service

Loyalisto is operated by RHAI Solutions, LLC, a Delaware limited liability company, at 131 Continental Dr, Suite 305, Newark, DE 19713, USA. In these terms "Loyalisto", "Platform", "we", "us" and "our" mean RHAI Solutions, LLC, doing business as Loyalisto.

Loyalisto is a multi-tenant customer retention and loyalty platform that enables merchants ("Merchants") to create and manage loyalty programs for their customers ("End Users"). By accessing or using our services at loyalisto.com, you agree to these Terms of Service. Where you have agreed other terms with us in writing, those terms apply in place of these where the two differ.

Questions about these terms, and any notice required under them, go to hello@loyalisto.com.

Loyalisto provides:

• Digital loyalty card creation and management for Merchants
• Apple Wallet and Google Wallet integration for End Users
• QR code scanning and stamp or points tracking
• Push notifications via Google Wallet
• Customer analytics and campaign management
• API access for POS and third-party integrations

Merchants must provide accurate business information when registering. Each Merchant receives a branded subdomain, for example yourshop.loyalisto.com, and is responsible for the content of their loyalty programs, including rewards, messaging, and compliance with local laws.

End Users join loyalty programs voluntarily by scanning a QR code and adding a loyalty card to their digital wallet. No account or password is required. Messages on the card itself are on when an End User adds the card, and the End User can turn them off at any time. Loyalisto sends End Users no text messages and no marketing email. Communication preferences are managed from the self-service preference page linked from each loyalty card.

Loyalisto complies with the General Data Protection Regulation (GDPR). We act as a Data Processor on behalf of Merchants, who are the Data Controllers. End Users have the right to:

• Access their data via the preference page
• Modify their notification preferences at any time
• Request complete data erasure, the right to be forgotten
• Opt out of all communications with a single action

All consent actions are logged with timestamps, IP addresses and consent text versions for auditability. Our privacy policy and GDPR page set this out in full.

The Loyalisto subscription is sold by RHAI Solutions, LLC, a Delaware limited liability company, which issues every invoice. Payments are processed by Stripe: card details are entered on Stripe's own checkout and never reach us. Loyalisto is sold to businesses only, for use in their trade, and not to consumers.

Price and currency

There is one plan, Loyalisto, paid monthly or yearly. Its price is charged in US dollars, euros or British pounds, according to the country of the Merchant: pounds in the United Kingdom, the Isle of Man, Jersey and Guernsey, euros elsewhere in Europe, and US dollars everywhere else. The currency is fixed when the first checkout is completed. Prices do not include taxes, which are added where applicable.

Free trial

A subscription starts with a free trial of 7 days, unless a different length is shown before checkout, and a card is required to start it. When the trial ends it converts into a paid subscription automatically and the first month is charged, or the first year on a yearly subscription, unless the trial is canceled before it ends. A Merchant has one free trial: a subscription started again after a cancellation starts without one.

Renewal and the price

A monthly subscription renews automatically every month until it is canceled. Month 1 costs 49 in the currency of the subscription, and the price drops by 2 after each paid month, to 30 a month from month 11 onward: 49, 47, 45, 43, 41, 39, 37, 35, 33, 31, then 30. A new subscription started after a cancellation begins again at month 1.

A yearly subscription renews automatically every year until it is canceled. Each year costs 360 in the currency of the subscription, charged at its start, and the yearly price does not step down.

We will tell you by email at least 30 days before any change to the price of an existing subscription, other than the monthly steps set out above.

Canceling

The account owner can cancel at any time from Settings → Billing. A cancellation takes effect at the end of the current billing period, or at the end of the trial, and the account keeps its access until then. Partial months are not refunded, and neither are partial years.

Failed payments

If a payment fails, the account keeps its access while the payment is retried. If it is still unpaid after that, the subscription ends and the account is limited to setup, with no customers enrolled, stamped or messaged, until it subscribes again.

What the subscription includes

The subscription includes 200 customers. A Merchant that needs more can ask us to raise its limit. It includes 200 wallet messages in each billing month. Messages beyond those use notification credits, which are bought in packs, never expire while the account is active, and are non-refundable.

Invoices

Every payment comes with an invoice from RHAI Solutions, LLC, sent by email and kept in the account under Settings → Billing.

Wallet passes

The Apple Wallet passes your customers hold name RHAI Solutions, LLC as their issuer, not your business, and send their questions, complaints and claims to hello@loyalisto.com.

You agree not to use Loyalisto to:

• Send unsolicited or spam messages to End Users
• Collect or store sensitive personal data beyond what is necessary
• Engage in fraudulent or deceptive loyalty programs
• Violate any applicable laws or regulations

Loyalisto is provided "as is" without warranties of any kind. We are not liable for any indirect, incidental or consequential damages arising from the use of our platform. Our total liability is limited to the fees paid by the Merchant in the 12 months preceding the claim.

Either party may terminate at any time. Closing an account ends its subscription first, so a closed account is not billed again. On termination the Merchant's account is closed and its loyalty programs stop. Merchant data, and the End User data held for it, are kept until the Merchant asks for erasure by writing to hello@loyalisto.com, and are then erased or anonymized as the Privacy Policy describes.

For questions about these terms, write to hello@loyalisto.com.