Terms of Service

Last updated: March 22, 2026

1. Introduction

Welcome to Loyalisto ("Platform", "we", "us", "our"). Loyalisto is a multi-tenant digital loyalty card platform that enables merchants ("Merchants") to create and manage loyalty programs for their customers ("End Users"). By accessing or using our services at loyalisto.com, you agree to these Terms of Service.

2. Services

Loyalisto provides:

  • Digital loyalty card creation and management for Merchants
  • Apple Wallet and Google Wallet integration for End Users
  • QR code scanning and stamp/points tracking
  • Push notifications via Google Wallet
  • Customer analytics and campaign management
  • API access for POS and third-party integrations

3. Merchant Accounts

Merchants must provide accurate business information when registering. Each Merchant receives a branded subdomain (e.g., yourshop.loyalisto.com) and is responsible for the content of their loyalty programs, including rewards, messaging, and compliance with local laws.

4. End User Consent

End Users join loyalty programs voluntarily by scanning a QR code and adding a loyalty card to their digital wallet. No account or password is required. End Users may opt in to SMS, email, and push notifications. All communication preferences can be managed via the self-service preference page linked from each loyalty card.

5. Data Protection & GDPR

Loyalisto complies with the General Data Protection Regulation (GDPR). We act as a Data Processor on behalf of Merchants (Data Controllers). End Users have the right to:

  • Access their data via the preference page
  • Modify their notification preferences at any time
  • Request complete data erasure (right to be forgotten)
  • Opt out of all communications with a single action

All consent actions are logged with timestamps, IP addresses, and consent text versions for auditability.

6. Billing & Plans

Loyalisto offers tiered subscription plans. Payments are processed by a PCI-compliant payment processor on our behalf — we never see or store full card details. Merchants may upgrade, downgrade, or cancel at any time. SMS credits are purchased separately and are non-refundable once used.

7. Acceptable Use

You agree not to use Loyalisto to:

  • Send unsolicited or spam messages to End Users
  • Collect or store sensitive personal data beyond what is necessary
  • Engage in fraudulent or deceptive loyalty programs
  • Violate any applicable laws or regulations

8. Limitation of Liability

Loyalisto is provided "as is" without warranties of any kind. We are not liable for any indirect, incidental, or consequential damages arising from the use of our platform. Our total liability is limited to the fees paid by the Merchant in the 12 months preceding the claim.

9. Termination

Either party may terminate at any time. Upon termination, Merchant data will be retained for 30 days before deletion. End User data will be anonymized in accordance with GDPR requirements.

10. Contact

For questions about these terms, contact us at support@loyalisto.com.